Services

At Masias Maquinaria we not only sell machinery and equipment for processing, producing and recycling filling fibres for the textile sector, we also offer a wide range of services to satisfy our clients’ needs, always with the commitment of offering a high quality and prompt service. Our mission is to always give clients an immediate response, since we understand how important it is to avoid halting a production process, even for a second.

Technical Support by Phone

Our clients receive free technical support by phone which, in our experience, enables most technical problems and other issues to be resolved.

Personal Technical Support

If a problem cannot be resolved over the phone, a Masias technical specialist can reach any part of the world in less than 72 hours (except in cases where a travel visa is necessary).

Installation Design Support

Our draughtsmen can provide drawings in Autocad or Solidworks for any facility, in which we can include not only machinery of our own production, but also machines made by other suppliers collaborating on the project in question.

Internet Software Update

Our technicians can also connect to your control system to attend to it in the event an error is detected.

We can also update your control system at no extra charge.

Technical Reviews

We can provide a complete analysis of your facilities to find the options that best suit your needs.

Spare parts

Masias Maquinaria guarantees spare parts availability for any equipment or machine in our portfolio over a minimum of  10 years. In most cases, spare parts are available to be shipped within seven working days.